Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and other secure checkout options available at checkout. AfterPay is on the way!
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change, contact us as soon as possible. We’ll do our best to help before your order is dispatched.
Will I receive an order confirmation?
Yes, you’ll receive an email confirmation as soon as your order is placed, along with tracking details once it’s shipped.
Shipping & Delivery
Do you ship Australia-wide?
Actually no. We focus on local orders to be collected in store, servicing the Blue Mountains community.
If you're unable to make it to our store, please get in touch and we will work with you on a tailored delivery solution.
Click & Collect
So just click & collect?
Yes!
How long does click & collect take?
Most orders are ready within 1 business day. We’ll notify you when your order is ready to collect. Please note it is not always possible to process online orders over the weekend, but we do out best.
If I call the store will it make the order faster to collect?
Unfortunately not, our online team will look after your order as quickly as possible, you will be contacted once the order is ready for collection.
Please refrain from contacting store staff about online orders.
Returns & Exchanges
What is your return policy?
We accept returns on unused items in original condition within 30 days of purchase. Items cannot be returned if they are open, used or damaged in any way which limits resale.
Can I return sale items?
Sale items may not be eligible for return unless faulty—please check product listings for details.
What if my item is damaged or faulty?
If your item arrives damaged or faulty, contact us with photos and your order details—we’ll arrange a replacement or refund.
Products & Stock
Are your products artist quality?
We stock a curated range of student to professional-grade materials, including trusted brands used by artists, designers, and students.
Do you restock sold-out items?
Yes, we regularly restock popular items. If something you need is out of stock, feel free to contact us for an ETA.
Can you source specific products or brands?
As we are a small retail store, we may not always carry exactly what you need. We are able to source items by request, minimum spend terms may apply. Direct queries to info@theartistsstore.com.au
Are product colours accurate online?
We do our best to display colours as accurately as possible, but colours may vary slightly depending on your screen.
In-Store Shopping
Where are you located?
We’re based in the heart if the Blue Mountains NSW Australia, located at 155 Katoomba st Katoomba. Visit our About page for more.
Do you offer expert advice in-store?
Our retail team is made up of practising artists and experienced creatives who can help guide you on most material choices.
Workshops & Community
Do you run workshops or classes?
We are planning to host workshops in 2027. Follow us or sign up to our newsletter to stay updated.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. Creating an account can simply make future orders faster, keeps track of your previous purchases and allow for vouchers / credit to be applied easily against your name for online and in store use.
How can I contact you?
You can reach us via our Contact page, email, or phone. We aim to respond within 1–2 business days.
Bulk Orders
Do you offer bulk or educational discounts?
Yes, we work with local schools, studios, and organisations where possible.