Shipping policy
Shipping Information
We aim to dispatch all in-stock orders as quickly as possible from our Katoomba Stockroom. Orders are typically processed within 1–2 business days, excluding weekends and public holidays.
Shipping rates are calculated at checkout based on the size, weight and destination of your order. Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Please note:
- Delivery times may vary depending on your location and carrier delays.
- Bulky or oversized items may incur additional shipping charges.
- Some products may be unavailable for shipping to certain locations due to size or handling restrictions.
- We are unable to redirect parcels once they have been dispatched.
If an item in your order is temporarily out of stock, we will contact you with an update before dispatching.
Click + Collect Information
Click + Collect is available from our store for customers who prefer to pick up their order in person.
How it works:
- Select Click + Collect at checkout.
- Wait for your Ready for Collection email before visiting the store.
- Bring your order confirmation when collecting your purchase.
Please note:
- Orders are usually ready within 1 business day, depending on stock availability.
- Collection is available during store trading hours only.
- Orders must be collected by the person named on the order unless prior arrangements have been made.
- We recommend collecting your order within 7 days of notification.